- Once your order payment is complete, an email confirmation will be sent immediately to your email address.
Our fulfillment team will receive the order information and starts to process your order in 1~2 working days.
- Shipping fees are calculated at check out and are weight-based calculated.
- We provide Free Standard Shipping for orders total amount above $60, standard shipping usually takes between 5~10 days after the carrier picks up your order.
Heavy packages (above 25lb) may take extra 2~5 days.
- If you wish to receive your order faster, Expedited Shipping is available at check out, usually taking between 3~5 days after the carrier picks up your order.
- Free shipping and the estimated delivery time are restricted to US continental addresses only.
- Our US-based warehouses are located at:
West : 7600 N LOOP 288, 510, Denton, TX, US 76209
East : 7517 Rickenbacker Drive, Gaithersburg, MD, US 20879
- We also use the Amazon Fulfillment Service to fulfill our orders, you can't choose whether to have your order shipped from our local warehouse or Amazon fulfillment centers.
We will decide where your order will be shipped from based on your order address region.
Need more answers to shipping for specific products?
Contact us via support email at firstname.lastname@example.org.
*We currently only ship to United States addresses, if you need to ship internationally, please use a third-party transfer service.